Terms & Conditions

By placing an order with DigitaKnight.com (the “Website”) or otherwise using the Website, you agree to the following terms and conditions (the “Terms and Conditions”):

LAST REVISION: February 01, 2023

DigitaKnight.com is owned and operated by Digital Knight for Marketing, Ltd. (DKM). YOU, AS A WEBSITE USER, WILL BE REFERRED TO HEREAFTER AS “YOU,” “YOUR,” OR “USER.”

YOU AGREE THAT THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND DIGITAL KNIGHT FOR MARKETING, LTD. (HEREINAFTER ALSO REFERRED TO AS “DKM,” “WE,” “US,” OR “OUR”) AND GOVERN ANY AND ALL USE OF THE WEBSITE BY ANY AND ALL USERS OF THE WEBSITE AND ANY SERVICES OFFERED THEREFROM.

Please do not use the website or any services offered or accessed through it if you do not agree to all of the terms and conditions.

IF YOU (OR THE BUSINESS ENTITY ON YOUR BEHALF) HAVE A SEPARATE AGREEMENT WITH DIGITAL KNIGHT FOR MARKETING, LTD., THE TERMS OF THAT SEPARATE AGREEMENT SHALL GOVERN TO THE EXTENT THEY ARE INCONSISTENT WITH OR OTHERWISE IN CONFLICT WITH ANY OF THE TERMS AND CONDITIONS HEREIN.

User Accounts

As a condition of using certain services available through the Website, you may be required to register an account with us and provide true, accurate, and up-to-date account information at all times.

You agree to keep your membership information (if applicable) current, complete, and accurate by promptly updating it.

Account Security: You are solely responsible for maintaining the confidentiality of your password and agree not to disclose it to anyone else.

You agree that if an unauthorized user gains access to the password-protected area of the Website as a result of your acts or omissions, you will be held liable for such unauthorized use.

Minimum Age: The website and its services are only available to people over the age of 18. You represent and warrant that you are at least 18 years old by accessing or using the website.

We expressly reserve the right, at our sole discretion, to terminate a user’s account or access to any or all areas of the Website for any act that violates these Terms and Conditions.

Behavior of Users

You are solely liable for the content and context of any materials you post or submit via the Website. You warrant and agree that you will not upload, post, transmit, distribute, or otherwise publish materials on the Website that: (i) are unlawful, harassing, threatening, or profane; (ii) limit or inhibit any other user from using or enjoying the Website; (iii) constitute, encourage, or facilitate conduct that would constitute a criminal offense or give rise to civil liability; (iv) contain a virus or other harmful malicious code; (v) contain any false or misleading indications of origin or statements of fact; or (vi) infringe, misappropriate, use, or disclose without authorization or violate any intellectual property rights of any third party, including, but not limited to, copyright, trademark, mask work, trade secrecy, or trade secret.

You may use this Website only to make legitimate requests to purchase the products or services offered (each, a “Request”), and you may not use it to make any speculative, false, fraudulent, or ill-intentioned Requests. Unless expressly permitted by DKM, you may not use robots or other automated means to access this Website. You represent that you are of sufficient legal age to create legally binding obligations for any liability incurred as a result of your use of this Website.

It is illegal to make a Request under a false name or with an invalid credit card. Please be aware that even if you do not provide us with your real name, your Web browser sends us a unique Internet address that law enforcement officials can use to identify you. Users who commit fraud may be prosecuted to the fullest extent of the law.

You may electronically copy and print in hard copy portions of this Website solely for the purpose of shopping on or printing from it. Any other use of materials or Content on this Website, including reproduction for purposes other than those listed above, is prohibited without our prior written consent.

In addition, and in exchange for being permitted to use the Website, you agree that the following actions will constitute a material breach of the Terms & Conditions:

  • Using any deep-link, page-scrape, index, robot, crawl, spider, macro programs, click spam, Internet agent, or other automatic device, program, algorithm, or methodology to collect information about the Website or its users without our explicit written consent;
  • Using any deep-link, index, page-scrape, robot, spider, macro programs, crawl, Internet agent, click spam, or other automatic device, program, algorithm, or methodology that does the same or similar things to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion thereof to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches,
  • Disguising the origin of information transmitted to, from, or through the Website;
  • Accessing or using the Website for competitive purposes;
  • Impersonating another person or entity;
  • Using the Website in a way that is intended to cause harm, or that a reasonable person would understand would cause harm, to the user or others.
  • Distributing viruses or another harmful computer code;
  • Allowing another person or entity to impersonate you in order to access or use the Website;
  • Using the Website for any purpose that violates local, state, national, or international laws; or
  • Allowing another person or entity to access or use the Website in your stead;

User-Submitted Content

For any materials you submit or upload including, but not limited to images, photographs, logos, graphics, videos, text, trademarks, slogans, and other materials (collectively, “User Materials”), you grant us a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with the right to sublicense through multiple tiers, to use, reproduce, distribute (through multiple tiers), create derivative works of, and publicly display such User Materials solely in connection with the production or provision of any product or service you request or to show you how your User Materials would appear in our products or services and/or to market or advertise products or services to you. DigitaKnight.com may only sublicense the rights granted to it in this Section to a third-party subcontractor.

DigitaKnight.com may grant a third-party subcontractor the rights granted to it in this Section only for the purposes of operating the Site, providing the products and services, processing your order, and producing and shipping your products.

Links to Websites of Third Parties

This website may occasionally link to websites that are not under our control or the control of our affiliates. All of these links are offered only for your convenience. You might leave this website if you use these links. Any content, materials, or other information found on or accessible from any other website is not our responsibility or the responsibility of any of our affiliates. Neither we nor any of our affiliates make any representations or warranties about other websites, or about any of the content, materials, or other information found on or accessible from them, or about the outcomes you might expect to get from using them. You do so entirely at your own risk if you choose to access any other website that is linked to or from this website.

License for Social Media Content

DigitaKnight.com contacts social media users to obtain permission to use photos, text, graphics, audio, video, location information, comments, and other materials from such social media sites (“User Social Media Content”) on our Site and promotional materials. You agree to the following User content license if you choose to allow us to use your User Social Media Content: you consent to the following User content license:

You hereby grant DigitaKnight.com a worldwide, perpetual, irrevocable, royalty-free, fully paid, non-exclusive, transferable, sublicensable right to use your User Social Media Content, including photos, text, graphics, audio, video, location information, comments, and other materials from social media sites, in any manner determined solely by DigitaKnight.com, including but not limited to on DigitaKnight.com’s webpages and social media pages, promotional e-mails and advertisements, and any and all other marketing, promotional, and advertising initiatives, and in any media now or hereafter known.

DigitaKnight.com may, in their sole discretion, use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Social Media Content in any way.

You authorize DigitaKnight.com to use your username, real name, image, likeness, descriptions of yourself, location, or other identifying information, including but not limited to your voice, in connection with any use of your User Social Media Content.

You hereby agree, represent, and warrant that (i) you are solely responsible for your User Social Media Content, (ii) you own all rights in and to your User Social Media Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage, or otherwise claim any rights with respect to such User Social Media Content, (iii) you are not a minor, and (iv) The User Social Media Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive, or otherwise illegal, and (v) DigitaKnight.com’s use of your User Social Media Content as described herein will not violate any third party’s rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary, or other rights,

You understand and agree that you will not hold DigitaKnight.com liable in any way for the use of the user social media content. You give up your right to seek advance consent before using user’s social media content.

You acknowledge that any claims relating to the use of the User Social Media Content, including but not limited to claims of defamation, invasion of privacy, or infringement of moral rights, rights of publicity, or copyright, may arise and you hereby waive and release DigitaKnight.com, and its assigns, licensees, and successors from all such claims. Your name may be mentioned in connection with the use of your user social media content by DigitaKnight.com, though this is not required.

Corporate Identity and Trademarks

DigitaKnight.com and all other marks displayed on this website are DKM trademarks in the Kingdom of Saudi Arabia and other countries (“Trademarks”). Without DKM’s prior written consent, you are not permitted to use, copy, reproduce, post, distribute, upload, republish, transmit, or modify the Trademarks in any way, including in advertising or publicity relating to the distribution of materials on this Website. Trademarks may not be used on any other website or in a network computer environment. Any use of trademarks as “hot” links on or to other websites is expressly forbidden by DKM unless prior written consent from DKM has been obtained.

Notice of Copyright

The information, software, audiovisual content, graphs, data, typefaces, maps, designs, icons, written and other materials, content, and compilations (collectively, “Content”) included on this website are all the intellectual property and copyrighted creations of DKM, its licensees, and/or different third-party providers (“Providers”). Nothing made accessible to users via the Website, whether by estoppel, implication, or otherwise, may be understood to grant any license or ownership right in or to any materials published or otherwise made available through the Website or its services, save to the extent expressly provided otherwise by us. We reserve all rights that are not expressly granted to you in the Terms & Conditions.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE, INCLUDING ALL CONTENT, MATERIALS, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED “AS IS” “AS AVAILABLE” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS AND PERFORMANCE FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED.

We make no guarantees regarding the timeliness, uninterrupted service, security, or error-free operation of the website or the features, materials, information, or content contained therein. We also make no guarantees regarding the prompt or delayed correction of errors.

Notices Regarding Materials’ Copyright on the Website

You (or your agent) may send us a notice asking that the material be removed or access to it restricted if you honestly believe that materials on this website violate your copyright. The following must be included in a conforming notice: (a) your name, address, phone number, and email address (if applicable); (b) identification of the allegedly infringing material, along with information reasonably sufficient to locate it, along with instructions on how to remove or disable access to it. (c) a statement under penalty of perjury that the information in the notification is accurate and that you are (or are authorized to act on behalf of) the owner of an exclusive right that is allegedly infringed; (d) a statement that you, the complaining party, has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (e) a statement of accuracy in the notification; (f) Your physical or electronic signature as the owner—or a representative duly appointed by the owner—of the allegedly infringing exclusive right.

Creating Links to Our Website

Without our prior written consent, you may not use frames or any other similar technology to enclose this Website or any materials or content displayed on it on another website. Without first receiving our written consent, you are not permitted to establish or maintain any links from another website to any page on this website. Any links to this website that are approved must adhere to all applicable laws, rules, and regulations.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DKM, INCLUDING ITS OFFICERS, EMPLOYEES, REPRESENTATIVES, DIRECTORS, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY CLAIM, INJURY, LOSS, DAMAGE, DEATH, ACT OF God , INCIDENT, DELAY, OR ANY SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, BASED IN CONTRACT, TORT OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY RELATED TO ANY USE OF THIS WEBSITE OR WITH ANY DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE.

DKM IS NOT RESPONSIBLE FOR ANY CUSTOMER’S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF OUR ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES UNDER ANY CIRCUMSTANCES.

THE AMOUNT YOU PAID TO DKM FOR THE REQUEST, PRODUCT, OR SERVICE RELATED TO THE CLAIM SHALL IN NO EVENT BE THE TOTAL LIABILITY OF THE COVERED PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE WEBSITE.

Indemnification

You consent to defend the Covered Parties (as previously defined) from and against any and all claims, costs, damages, and expenses, including attorneys’ fees, resulting from or connected to (A) your use of the website, (B) your violation of the Terms & Conditions, (C) your disagreement with another user, (D) anyone using your password to gain unauthorized access to any area of the Website that is password-protected, and (E) any image or content that is being copied as part of your order. You consent to defend, indemnify, and hold the Covered Parties harmless on your own behalf and on behalf of any Third Party if you use the Website on their behalf.

Third Parties

You are accountable for any errors in the accuracy of information provided in connection with such use as well as for any Request submitted, including any associated fees, charges, and performance obligations, if you use this website to submit Requests for or on behalf of a third party (a “Third Party”).  Additionally, you are responsible for informing the Third Party of any and all Terms & Conditions that apply to any products or services you purchase through this website, including but not limited to any guidelines or limitations that may apply.

Comments, suggestions, and other submissions from users

You understand and agree that any feedback, comments, ideas, or offers made to a covered party in connection with your use of this website (collectively, “Comments”) shall belong solely to DKM and shall not be used for any other purpose. No Covered Party is obligated in any way to keep your Comments private or to refrain from using your first name and last initial when making any comments, neither to respond to any of your Comments nor to compensate you in any way for any Comments you submit. You acknowledge that the comments you make and their content are solely your responsibility.

Without requesting your explicit consent, a Covered Party may use the Comments in any format and for any purpose throughout the world; you renounce all rights to such Comments.

Termination

DKM reserves the right, in its sole discretion, to end your account’s usage of the Website and its services at any time. In order to stop you from using the Website and its services in the future, DKM may take various measures, such as removing your access to the Service, deleting all associated data and files, deleting your password or account, deleting the content linked to your account (or any part of it), and more.

Your prompt termination of Website use shall constitute your sole and exclusive remedy for dissatisfaction with the Website.

Privacy

You confirm that you have read, understood, and agreed to the DigitaKnight.com Privacy Policy (https://www.DigitaKnight.com/secure/privacy-policy.html), the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by DKM, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the DigitaKnight.com Privacy Policy (https://www.DigitaKnight.com/secure/privacy-policy.html).

Changes to the website

Any aspect of the Website, including but not limited to its content, services, prices, features, or hours of availability, may be terminated, modified, suspended, or removed at any time and for any reason in our sole discretion. Without warning or consequence, we reserve the right to disable certain Website features or restrict your access to some or all of the Website. You acknowledge that in the event that the Website is restricted, altered, changed, suspended, or discontinued, DKM won’t be held responsible for you or any third parties’ modifications to the Terms & Conditions DKM reserves the right to modify or otherwise change the Terms & Conditions at any time, as we see fit, and at our sole discretion. You acknowledge that we may change the terms and conditions at any time, and that changes take effect right away after being posted. If there are any changes, we’ll try to update the “LAST UPDATED” date at the top. You consent to periodically review these Terms & Conditions so that you are aware of any changes.

Except where prohibited by applicable by law, your continued access or use of the Website after such posting shall be taken as irrefutable proof of your review and acceptance of the modified Terms & Conditions.

Miscellaneous

The captions in these Terms & Conditions are only included for your convenience and in no way limit or otherwise completely define their terms and provisions. Any errors or delays in responding to a Request brought on by an incorrect email address you provided or other technical issues beyond their control are not the fault of any of the Covered Parties. If a court of competent jurisdiction deems any provision of the Terms & Conditions invalid or unenforceable, then the remainder of the Terms & Conditions shall remain in full force and effect and such provision shall be enforced to the maximum extent permitted to affect the intent of the Terms & Conditions. Any rights or provisions of the Terms & Conditions that are not exercised or enforced by you or DKM do not constitute waivers of those rights or provisions.

You agree that any cause of action arising out of or related to the Website or the Terms & Conditions must commence within one (1) year after the cause of action arose; otherwise, such cause of action is immediately and permanently barred. All provisions in the Terms & Conditions regarding representations and warranties, disclaimers, indemnification, and limitation of liability shall survive the termination of the Terms & Conditions.

Whole Agreement

This Agreement (the “Agreement”), together with the Privacy Policy (found at https://www.DigitaKnight.com/secure/privacy-policy.html) and any other terms and conditions incorporated into or referred to herein, set forth the entire understanding (the “Agreement”) between you and each Covered Party with respect to the subject matter hereof and supersede any prior understandings or agreements (whether oral or written), and may not be changed or amended, concerning the topic, and may not be amended or modified except by a written amendment or modification made available on this website.

Governing law and sole court to hear disputes

Both you and DKM consent to the exclusive jurisdiction and venue of Jeddah for any disputes arising out of or relating to the Terms & Conditions and use of this Website or its services. You and DKM agree that the laws of Saudi Arabia shall govern these Terms & Conditions and your use of the Website.

A Fair Relief

You acknowledge that if these Terms & Conditions are violated, we will suffer irreparable harm for which monetary compensation would not be an adequate remedy, and as a result, we will be entitled to equitable relief in addition to any other legal or contractual remedies we may have, without posting a bond or other security or providing evidence of damages.

Under these Terms & Conditions, notices

Any notices must be delivered via email to DKM at info@DigitaKnight.com or to you at the email address you give DKM, unless something to the contrary is expressly stated. Unless the sending party receives notification that the email address is invalid, notice shall be deemed given 24 hours after the email is sent.

How do I contact DigitaKnight.com?

We can be reached via email at info@DigitaKnight.com.

TERMS AND CONDITIONS FOR ORDERS

Payment

Except where otherwise noted, all amounts and prices on this website are displayed in Saudi Riyals (SAR). Payment amounts and other terms may be governed by additional agreements between User and DKM, and all prices listed on the Website and in this document are subject to change at any time and without prior notice for any reason.

If a user places an order for printing goods, mailing services, design services, or other services on the Website, the User acknowledges and agrees that all fees, taxes, shipping/handling fees, and postage will automatically be applied to the credit card on file or be paid for by the User using a payment method that has been approved by the Website.

Unless DKM has specifically agreed to special delayed payment terms with the User prior to placing an order, production of all ordered items is subject to the conditions outlined below in the “Printing Turnaround Time” section and will not begin until an order is fully paid, including shipping and handling fees, if applicable. Users who have agreements for postponed payments with DKM must pay according to the terms of their relevant payment agreement(s).

The order will be considered “In Production” and no further alterations to the print files, job specifications, or printing turnaround time will be permitted until the User has approved the print file(s) associated with it as detailed below in the “Printing Turnaround Time” section. Except as specified in the Return & Refund Policy below, the full amount of an order, applicable taxes, shipping/handling, and postage fees, shall be deemed fully paid and non-refundable once it is in production. List purchases, additional service fees, and shipping costs are not refundable. Aside from what is stated in the return and refund policy below,

any payment received from the User shall be deemed fully paid to DKM and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User’s initial submission even in the event where the print job never reaches the “In Production” or shipment phase due to no fault of DKM (e.g. User fails to respond to the approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.).

Return & Refund Policy

At DigitaKnight.com, we strive to provide our Users with the best possible printing experience. If you are not satisfied with your order for any reason, please contact our customer service department.

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or

SAR 1,000.00 (whichever is less). Determination of defect is solely at the discretion of DKM. In most cases, Users will be requested to share digital photos documenting the product defect and/or ship the defective products to customer service. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion.

Design services are not subject to the foregoing return policies. Refunds or reprints on orders will be evaluated on a case-by-case basis and any refund/reprint will be determined by DKM in its sole discretion.

Proofs

An online proof will be made available for your review upon request once we have received your files for printing. Depending on our current workload, actual processing times will change. Unless specifically waived, jobs with proof requests won’t go to press without your approval. If you reject your proof, we will print it anyway, and we won’t be held liable for the final product’s accuracy or quality.

The User is accountable for logging into their account and confirming the status of their proof. We are not responsible for order delays brought on by the user’s refusal to accept the proof. We do reserve the right, at our sole discretion, to make very small changes to the proof and final product as required for printing quality.

An online proof is your last chance to review the layout, bleeds, crops, and final text, but is by no means an accurate color reproduction of your printed piece. Transparency and overprint issues, as well as color conversion from RGB or Pantone to CMYK, are not visible in electronic proofs.

Before being approved, the proof must be treated as an independent document from the original file that was submitted. It should be compared to the original file to look for any potential formatting, copywriting, spacing, punctuation, or image placement errors. The content of the final, approved proof is entirely the user’s responsibility.

DigitaKnight.com provides hard copy proofs upon request that are reasonably similar to the printed pieces. Such proofs must be requested by the User at the time the print order is placed and are advised for color-critical art. While the primary function of hard copy proofs is to display color, there may be variations depending on the finish chosen (AQ, matte, or UV) for the final print job. Hard copy proofs are printed on a different substrate than the actual paper stock. Jobs that are going to be printed on uncoated paper cannot be ordered with hard copy proofs.

Requesting a hard copy proof could result in an extra cost and increase the amount of time needed to finish the work. For orders for which a hard copy proof has been asked for, the approval must reach us by our published deadlines or earlier. In the event that a hard copy proof is requested, we will make every effort to match colors in production. However, it is up to the User to decide whether they require a hard copy proof along with their print order.

Cancellation

An order may not be cancelled once it is “In Production”. If the order is still in the preflight or proofing stage, it may be cancelled subject to the following fees, when applicable:

  • %20 cancellation fee of the full order amount will be applied;

Accurate Color

DigitaKnight.com will make every effort to reproduce color from provided print-ready files, but sometimes color and density cannot be precisely matched. The accuracy of color reproduction is not guaranteed due to built-in constraints with the printing process as well as neighboring image ink requirements. You acknowledge and accept this limitation by placing an order with DigitaKnight.com. While we will do our best to match each color’s gradient density, we accept no liability for color differences between submitted files and the printed piece as a whole. Any color variations that happened during printing will never be accepted as a reason for a reprint.

Color fidelity and ink density on screen proofs that you approve are not our responsibility. While color and density cannot be predicted by screen proofs, text accuracy, design layout, and image proportion and placement can. The appearance of the printed colors may change or be affected by the application of a UV coating. The final color appearance of UV coated products is not our responsibility.

No Liability for Errors

We are not liable for errors in a final product caused by any of the following reasons:

  • Overprint issues.
  • Artwork files that are not created following our specifications.
  • Variances in color from the conversion of Pantone or RGB colors to CMYK.
  • Errors in user-selected options such as size, quantity, paper and finish.
  • Spelling, punctuation and grammatical errors.
  • Cutting variances.
  • Duplicate orders submitted by the User.
  • Incorrect or corrupted files uploaded.
  • Incorrect file orientation.
  • Damaged fonts.
  • Cracking on folds.
  • Damage to products after delivery to User.
  • Incorrect or undeliverable shipping address.
  • Low resolution or low-quality graphics and images.
  • Transparency issues.

User is responsible for reviewing their files and correcting any issues prior to placing the order.

Policy on over-printing and under-printing

We cannot guarantee that every order will contain the exact number of items that were ordered because DigitaKnight.com uses a gang run method. We promise that the quantity will match the number of items ordered to within +/- 10%. Even though underruns are uncommon, if the number of “shorted” pieces is over 10% of the order quantity, you will either receive a partial refund or store credit.

Artwork Data

We encourage you to carefully proofread all files before submitting them to us because while our prepress department makes an effort to check all submitted artwork files before printing, you are ultimately responsible for the accuracy of your print-ready artwork files. Any problems with the alignment or orientation of the pages of your submitted artwork are not our responsibility. You further attest that you have permission to use the image(s) and content in your artwork files by sending the artwork to us in connection with your use of the Website. Sending “one-of-a-kind” transparencies, prints, or artwork is not permitted. Despite our best efforts to protect your materials, we cannot be held liable for the loss or destruction of any images or artwork.

In accordance with these Terms & Conditions, you agree NOT to upload any artwork files that contain any of the following: offensive, nudity, indecent, or improper material; any material that could subject you to civil or criminal liability under applicable law; and any material that might violate your right to privacy; your right to publicity; or other intellectual property rights without the consent of the owner(s) of those rights and the individuals depicted in the artwork.

For the aforementioned reasons as well as any others that, in our opinion, may be illegal in nature or violate the rights of any third party, we reserve the right to refuse an order. You acknowledge that the information processed and printed on your behalf and per your instructions carries complete legal responsibility for its content. Without providing a justification, we reserve the right to decline an order.

Additionally, we might offer tools for designing artwork that have a finite number of icon, font, color, and design effect options. In the future, we reserve the right to make use of and provide all such elements to other parties. The same design tools may be used by other website users to produce images with similar or identical arrangements of these elements.

We make no guarantees of any kind that artwork produced using the design tool won’t violate the rights of another party’s trademarks, copyrights, or other property, or be the target of a claim that it has done so. It is solely your responsibility to determine whether any image, mark, logo name, or design is lawfully yours to use and does not violate the rights of any third party by consulting an attorney.

We reserve the right to impose restrictions on the maximum number of days we may keep designs or other uploaded files in addition to the maximum amount of storage space we may allot to such files. Any file uploaded to or created on our website may be deleted or not stored for any reason. Without warning, we reserve the right to remove any file that has been inactive for a long time (as determined in our discretion) or for any other reason.

Processing Time for Printing

After we receive your print-ready files, approval for (or waiver of) your proof, and full payment for your order, printing will start as soon as possible. After we receive your print-ready files and full payment for your order, printing turnaround time will start if you chose to waive your proof approval. Regardless of when payment was received, printing turnaround time will start once we receive acceptable print-ready files for orders that do not have complete digital source files or have files that are not print-ready.

Orders must be paid, print-ready files received, and proofs approved by 5:00 P.M. AST for printing turnaround time to begin the next business day. For example, an order for three-days printing turnaround that you submitted at 3:00 P.M. AST and approved by 5:00 P.M. AST on Monday will be shipped out by end of business Thursday.

Please be aware that Fridays, Saturdays, and holidays are off-limits for production and shipping. Therefore, these days are not taken into account when determining the turnaround time for printing. Additionally, the turnaround time for printing only takes into account printing, cutting, and binding; it does not account for design or shipping transit times. Based on the shipping method you chose; you should give yourself an extra few business days for delivery. The estimated printing turnaround time stated on this website is based on the average number of hours or days it takes to finish a print job under typical conditions, excluding weekends, holidays, and Fridays and Saturdays.

Jobs with print-ready files, approved proofs, and payment have a faster turnaround time for printing.

Shipping

You must choose one of the shipping options offered to you on the Website unless you select Pick Up. You can use UPS or other freight carriers for all shipping. For the required transit time and destination, we reserve the right to use the best carrier. Please keep in mind that the estimated shipping transit time is based on the number of business days in transit and excludes weekends, holidays, and the day the package is picked up by the carrier when selecting a shipping method. For instance, a product shipped using the Three Days service and picked up on a Wednesday would arrive by Sunday evening.

Only the preparation of your printing order and delivery to the carrier are our responsibilities. Shipping transit times vary, and we disclaim liability for any damages resulting from late delivery of a job or delays attributable to shipping carriers, weather, or other factors. Your order might be delivered after it was supposed to because of unforeseen delivery service delays, equipment failure, illness, etc.

For any shipping-related damages, we accept absolutely no responsibility.

Orders for pick-up will be kept for 30 days following the date the email with the pick-up notification was sent. The order will be recycled if it is not picked up from our facility within 30 days.

When we finish the job before the turnaround time you selected, and there is no negative material impact on the target arrival date, we reserve the right to modify the shipping option you choose and retain any related difference in charges between shipping options (see Target Arrival section below).

Target Reaching

The printing turnaround time is added to the shipping transit time to determine target arrival dates. The printing and shipping times are calculated based solely on business days, not on weekends or holidays.

For instance, a product with a two-business-day turnaround for printing and two-day shipping would have a target arrival date of four business days following the sending of your files to production.

9:00 A.M. AST is the deadline for accepting files. We will guarantee that your product will be printed and shipped by the specified date if we have already received the print-ready files, received your approval of the proof, received your full payment, and successfully validated your delivery address.

At least Allow an additional six business days if you requested a hardcopy proof for delivery and approval. Add two extra business days if you want a hardcopy proof the next day.

Please be aware that the target arrival dates are just that—estimates. We disclaim liability for any delays brought on by shipping companies, bad weather, equipment failure, illness, etc.

VAT Policy

DigitaKnight.com charges sales VAT on orders picked-up from or shipped to addresses in accordance with local regulations in KSA.

Codes for promotions and referrals

We may offer certain promotional codes, referral codes, or similar promotional coupons (“Promotional Codes”) that may be redeemed for discounts or other features or benefits related to DigitaKnight.com, subject to any additional terms that we may establish. You agree that Promotional Codes:

(a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by us; (d) may be disabled or have additional conditions applied to them by us at any time for any reason without liability to us; (e) may only be used pursuant to the specific terms that we establish for such Promotional Code; (f) are not valid for cash or other credits or points offered via DigitaKnight.com; and (g) may expire prior to your use.

Miscellaneous

If you have any complaints, you must file them within 24 hours of receiving your last printing job. In the event that we find manufacturing flaws or errors in your job, we will rerun it for free.

All materials that we produce while producing your printed product belong to DKM. We reserve the right to give away complimentary samples of your printed product, despite the fact that these materials won’t be sold or given to anyone else. Please take note that without your prior written consent, neither your printed product nor the images used for it will be used in any national advertising.

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